Returns & Exchanges Policy

At Crown House By Sandy, we are committed to providing premium-quality hair products and excellent customer service. Please read our Returns & Exchanges Policy carefully before placing your order.

Most of our products are sourced on a pre-order basis. Once a pre-order has been confirmed and payment has been received, the order cannot be cancelled or refunded, as the product is specifically sourced for you.

Returns

For hygiene and quality assurance reasons, we do not accept returns on:

Wigs
Hair bundles
Closures
Frontals
Customised units
Sale or promotional items

Once hair products have been:

Worn
Installed
Cut
Coloured
Washed
Altered in any way

They are not eligible for return or exchange.

Exchanges

Exchanges will only be considered if:

You received the incorrect item.
The item arrived damaged.
There is a manufacturing defect.

Any issues must be reported within 48 hours of delivery.

To request an exchange, please provide:

Your order number
Clear photos and/or videos
A description of the issue

All exchange requests are subject to review and approval.

If you receive a damaged or incorrect item, please contact us within 48 hours of receiving your order.

Once approved, we will advise on the next steps and work towards a suitable resolution.

Wig laundry and maintenance services are non-refundable once the service has been completed.

Colour & Texture Variations

Please note that slight variations in:
Hair texture
Hair colour
Lace appearance
may occur due to lighting, photography, monitor settings, and the natural characteristics of human hair. These variations do not qualify as defects.

Contact Us

For returns, exchanges, or order enquiries:

Crown House By Sandy
? Gqeberha, South Africa
? WhatsApp: 083 612 9315
? Contact us via our website enquiry form

We carefully source and quality-check our products to ensure you receive premium hair that helps you wear your crown with confidence.