Welcome to Crown House By Sandy. By placing an order with us, you agree to the terms and conditions below. Please read them carefully before purchasing.

1. About Us

Crown House By Sandy is a premium hair business based in Gqeberha, South Africa, offering luxury wigs, hair bundles, closures, combo deals, and wig care services.

2. Orders & Pre-Orders

Most of our wigs and hair products are offered on a pre-order basis.

This means:
Your order is sourced and prepared after payment confirmation.
Processing and delivery times may vary depending on supplier availability and shipping timelines.
Estimated delivery for pre-orders is 10–14 working days unless otherwise communicated.
Ready-to-ship items will be processed faster where available.

We will always communicate with you regarding your order status.

3. Payments

Full payment is required to confirm and secure all orders.

Orders will only be processed once payment reflects.

Payment details will be shared directly with you during checkout or via WhatsApp/DM.

4. Product Availability

All products are subject to availability.

In rare cases where a selected item is unavailable, we will:

• offer an alternative option, or
• arrange a refund where applicable.
  
• 
  

  5. Hair Texture & Colour

  As all hair products may vary naturally:

  Please note:

  • texture may vary slightly
  • colour may differ slightly due to lighting or screen settings
  • lace shades and density may vary depending on supplier stock

  We do our best to accurately display products and descriptions.
  
  

  6. Delivery

  We currently deliver within South Africa.

  Delivery time may vary depending on:
  supplier processing
  courier delays
  weekends/public holidays
  location

  Once your order has been dispatched, tracking details will be shared where available.
  
  

  7. Returns & Exchanges

  For hygiene reasons, wigs, bundles, and hair products may not be returned or exchanged once:
  worn
  installed
  altered
  washed
  customised

  If you receive the incorrect order or a damaged item, please contact us within 24–48 hours of receiving your order.

  We may request photos or videos to assist.
  
  

  8. Wig Care Services

  For wig laundry or maintenance services:
  clients are responsible for submitting the correct unit
  service turnaround times may vary
  additional repair work may be quoted separately if needed
  
  9. Customer Communication
  We aim to respond to all customer enquiries as soon as possible through:
  WhatsApp
  Instagram DM
  Website enquiries
  Business hours and response times may vary.
  
  10. Privacy
  Your personal details are kept private and used only for:
  processing orders
  delivery arrangements
  customer communication
  Your information will not be shared unnecessarily.
  
  11. Updates to Terms
  Crown House By Sandy may update these terms and conditions at any time.
  Updated terms will be published on our website.